Refund Policy
Last updated: October 15, 2026
This Refund & Cancellation Policy explains how refunds and cancellations work for services provided by OBT TECH Services LLC (“we”, “us”, “our”). All prices are quoted and charged in US Dollars (USD).
How We Charge
All of our services are digital, business-to-business professional services. Before any work begins, we send a written proposal or quote setting out the scope, deliverables, timeline and price. We work on three billing models:
- Fixed-price projects (for example, website design and development): a 50% deposit is due before work starts, with the balance due on completion or at the milestones set out in the proposal.
- Monthly retainers (for example, SEO, digital marketing and paid advertising management): billed monthly in advance.
- Hourly consulting (for example, software and IT consulting or business automation): billed for the hours agreed in the proposal.
Invoices are issued by email and can be paid online by card through our payment processor, Stripe, or by bank transfer.
Deposits
If you cancel a fixed-price project before any work has started, your deposit will be refunded in full. Once work has started, the deposit is non-refundable except as described under “Work Already Completed” below.
Work Already Completed
If a fixed-price project is cancelled after work has started, we will charge only for the work completed up to the cancellation date, based on the milestones or hours in the proposal. Any amount you have paid above that figure will be refunded.
Monthly Retainers
Monthly retainers can be cancelled at any time with 30 days’ written notice. Fees already paid for the current month are not refundable, because the work and resources for that month are already committed. No further charges will be made after the notice period ends.
Hourly Consulting
Hours that have already been delivered are non-refundable. Prepaid hours that have not been used are refunded in full on request.
Non-Refundable Items
- Advertising spend already paid to third-party platforms (such as Google Ads or Meta) on your behalf.
- Domain registrations, hosting, software licenses, plugins, stock assets and other third-party purchases made on your behalf.
- Services that have been fully delivered and approved by you.
Satisfaction & Revisions
If you are not satisfied with a deliverable, please tell us within 14 days of delivery. We will work with you to fix any part of the work that does not match the agreed scope, including the revision rounds set out in your proposal, before any refund is considered.
How to Request a Refund or Cancel
To cancel a service or request a refund, email info@obttechservices.com with your name, company, the service concerned and the reason for your request. We will acknowledge your request within 2 business days.
Processing Time
We review refund requests within 5 business days. Approved refunds are returned to the original payment method. Card refunds through Stripe usually appear on your statement within 5–10 business days, depending on your bank.
Contact Us
OBT TECH Services LLC
117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States
Email: info@obttechservices.com
Phone: 315-226-3570